EMS Mobile App Notifications: Sound Override Guide for iOS
Learn how to override sound notifications for EMS alerts on your iOS device.
Text Notification Guide For iOS Devices
Wireless devices remain a constant companion for most adults. As a result, phone, tablet, and software manufacturers continue to enhance and invent new ways for apps and devices to notify or hide notifications from users.
In the iOS/Google Play App Stores, you can find the Emergency Management mobile application. The alerts or notifications from this app are designed to serve as an additional method of notifying building staff during a drill or emergency alarm. Always use the primary method outlined in your Emergency Operations Plan (i.e. fire pull, PA system, etc.) to be notified of an actual emergency.
The following instructions are designed to help you customize your device settings so you can limit the notifications you receive during the day, while allowing sound for alarms sent from the EMS mobile app.
Note:
Systems such as Amber Alerts can override your phone’s settings because they are an agreement between the wireless industry and the US government. Vendors do not have access to this platform. We are actively watching opportunities on Android and iPhone to streamline this process for all our users.
App Alert Notifications- EMS
Setup SMS/Text and Email Notifications: Log into EMS on a computer. Click your na...
Setting up SMS/Text and email notifications:
- Log into the Emergency Management web/desktop application
- Click on your name near the bottom left corner in the Side Navigation menu to be directed to your account page.
- Click on the User Details section from the menu on the left-hand side to access your personal account information; enter or update your mobile phone number and click Save.
- Next, click on Rapid Alarm Settings from the left-hand menu and update your notification settings:
- Selecting Push alert to app ensures alarm/drill notifications are sent as a push notification on your mobile device. This will be selected by default if you have previously logged into the mobile app
- Selecting Text ensures you receive an SMS/Text message for an alarm or drill that is activated
- Selecting Email ensures you receive an email for an alarm or drill that is activated
- Be sure to click Save to save and apply any notification changes made to your account
Setting up Building Notifications
You can be manually added to buildings/sites within your district to receive notifications (mobile, SMS & email) for any alarms activated in that building. Once added to a building, you will also be included in the staff list for that building and can participate in Roll Call during an active alarm or drill.
To manage building notifications, follow these steps:
- Log into the EM web/desktop application
- Click on your name near the bottom left corner in the Side Navigation menu to be directed to your account page.
- Click on the Rapid Alarm Settings section from the menu on the left-hand side
- Scroll down to the Building Alerts section. Here is where you can view and manage any addition buildings that you have been manually added to receive alarm notifications for
- To Remove an existing building, click the red delete icon to the right of the building you want to remove. You will be asked to confirm you want to delete this building association, which will also prevent any alerts for alarms activated at this building.
- To add a building, click “Add Building,” which is located above the “Save” buttton. You will then be asked to select one or more buildings from the drop down that you want to receive notifications for. Click “Confirm”. You will now see the added building(s) in the list of building alerts and will begin receiving any notifications for alarms activated for these buildings.
- Be sure to click Save on the Rapid Alarm Settings page to save any changes made in the steps above
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