This guide will walk you through troubleshooting steps to help identify and resolve common issues that may prevent alerts and notifications from reaching your iOS or Android device.

Troubleshooting Steps for iOS & Android devices:

1. Update the App:

• Outdated versions of the app may have bugs that prevent notifications from being delivered
• Visit the App Store (iOS) or Google Play Store (Android) and install any available updates available for the app. 

2. Check App Settings:

• Open the mobile app
• Tap the menu icon at the top left corner
• Tap on “Settings”
  • Tap the “Site Notifications” area at the top of the screen and ensure notifications are toggled on for any site(s) you have access to
  • Navigate back to the settings screen
  • Under the “Notifications” area, look for "Alerts, Badges, Sounds” and make sure they say “Enabled”
  • If notifications are not enabled, tap “Open Settings” to be directed to your device’s notification settings and ensure the following settings are all toggled on:
    • Background App Refresh
    • Cellular Data  
    • Allow notifications
    • Critical alerts
    • Sounds
    • Badges

3. Check Device Settings (iOS):

• Go to your device's Settings
• Scroll down and select "Notifications"
• Tap on the app (Navigate 360 EMS)
• Ensure that the following notification settings are enabled:
  • Allow notifications
  • Critical alerts
  • Sounds
  • Badges
• Next, go back to your device’s settings and tap on “General” then “Background App Refresh” and ensure this setting is toggled on for the Navigate 360 EMS app

4. Check Device Settings (Android):

• Go to your device's Settings
• Tap on "Apps & notifications" or "Notifications"
• Find the app (Navigate 360 EMS) in the list and tap on it
• Ensure that notifications toggled on
• Check if the app has been optimized for battery usage. Go to "Settings > Battery > Battery Optimization" and check if the app is listed. If it is, select "Don't Optimize"
  • Sometimes, aggressive battery optimization can prevent notifications.
• Make sure the app isn't muted. Long-press the app's icon and check if "Notifications" is selected

5. Check Internet Connection:

• Poor or no internet connection can also affect the delivery of notifications
• Ensure that your device is connected to Wi-Fi or cellular data
• Test your internet connection by opening a web browser or another app that requires internet access

6. Restart Your Device:

• Sometimes, simply restarting your device can resolve temporary issues
• Restart your device and check if you start receiving notifications after rebooting

7. Contact Support:

• If you've tried all the troubleshooting steps above and are still not receiving notifications, reach out to Navigate360’s support team through the Contact Us form on this page or via email to tech@navigate360.com
  • Provide them with details about your device, app version, operating system version, and any specific issues you've encountered including approximate event times