Troubleshooting: Course Expired
Learn to resolve errors when a course has expired in the NTI system.
Navigate360 Training Institute provides Power Users with the ability to enable a deadline for completion. This date shows under End of Validity on the enrollment page. If it is not visible, click Columns and adjust the checked boxes to modify the displayed information.
Once this deadline passes, users are unable to launch, view, or complete the training.
To remove the date and allow users to continue, the Power User can clear the End of Validity date with the process below.
- From the admin menu, go to Course Management
- Locate the course and click on the title
- Go to the Enrollments tab
- Check the box next to user(s)
- Go to Choose Actions menu in lower, right corner
- Click Reset Date Range to clear dates
- Click Reset on the confirmation dialogue
