Logging into Compass should be seamless, but occasionally users encounter problems. This guide provides step-by-step troubleshooting tips to help staff, students regain access quickly.

Step 1: Verify Credentials

Check your username and password carefully. Typos, extra spaces, or incorrect capitalization can prevent login.

Step 2: Browser & Device Checks

Clear your browser cache and cookies to remove outdated login data.
Try a different browser (Chrome is recommended).
Disable browser extensions that may block scripts or cookies.
If using a school device, confirm that security settings or firewalls aren’t interfering.

Step 3: Account Status

Confirm your account is active in Compass. Administrators can manage active/inactive accounts in the User Management section.
If your account was recently created, make sure it has been properly synced with Compass.

Step 4: Network & Access

Ensure your school or district has whitelisted Compass domains so the login page isn’t blocked.
If you’re logging in from home, check your internet connection and disable VPNs that may interfere.

Step 5: Single Sign-On (SSO) 

Try logging directly into Clever or ClassLink first, then accessing Compass.

 If your district uses Clever or ClassLink SSO, log in through the Clever or ClassLink portal and confirm your Clever or ClassLink account is correctly linked to Compass. 

Check for data sync errors if your login credentials are tied to SIS integration.

Contact your school’s IT team if any integration appears misconfigured or isn't working.

Step 6: Contact Support

If none of the above steps resolve the issue:
Email tech support at tech@navigate360.com

Provide details such as your username, school/district, browser type, and any error messages.  Screenshots are appreciated! 

✅ Best Practices to Prevent Future Issues

Bookmark the correct Compass login page.
Update your password regularly and store it securely.
Log out properly after each session to avoid session conflicts.

Most login issues can be solved by verifying credentials, clearing browser data, checking account status, and ensuring SSO or system integrations (Clever, ClassLink, SIS) are properly configured. For persistent problems, administrators should review user management settings or contact Navigate360 support for assistance - tech@navigate360.com