Check-in a Visitor: Self-Serve

Learn how visitors can check-in on the Self-Serve Visitor Management station.

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Please select from the scanning options below to learn how visitors can check-in on your Self-Serve Visitor Management station.

To learn more about the scanning hardware supported by Visitor Management, click here.

To learn more about the Self-Serve Setup page and how to select the Self-Serve scanning method, click here.

Camera

Visitor Check-in: Camera

Note: We recommend using the Logitech C925e for an optimal camera scanning experience in Visitor Management. You will need to allow camera access for “https://navigate360vm.com” in your browser settings. We also recommend Google Chrome, Microsoft Edge, or Safari when using the Camera Scanning Method.

Visitors will follow the below steps to check in on a Self-Serve station, with the Scanning Method set to Camera:

Visitors will select the Visitor button on the Self-Serve landing page, and then select Scan Government-issued ID
Visitors will be directed to the Capture Government-Issued ID page
Visitors will be prompted to position their ID in front of the camera, so that it is in the center of the viewfinder on screen
After retrieving the ID data from the camera, Visitor Management will check the visitor's First Name, Last Name, and Date of Birth for any potential matches on the national sex offender database.
1. If a match is found, visitors will see a popup asking them to see the front desk to continue
  1. Staff-Assisted users will see a notification banner on their station, to verify the check-in attempt from Self-Serve
  2. After clicking the visitor's name in the banner, users will be prompted with a Possible Sex Offender Match pop-up displaying the info from the visitor's ID and the info from the potential match on the database. Users can then compare the info to decide if it is a True Match and deny entry, or decide it is a False Positive and remove the match from their Visitor Profile and continue the check-in process
2. If an Admin has set the option to require a new picture to be taken for all visitors checking in:
  1. Visitors will see a popup asking them to take a new photo before continuing to the Visit Details page
3. If an Admin has set the option to prevent first-time visitors from using Self-Serve:
  1. Visitors will see a popup asking them to see the front desk to continue
  2. Staff-Assisted users will see a notification banner on their station, to confirm the new visitor check-in attempt from Self-Serve
  3. After clicking the visitor's name in the banner, users will be able to continue the check-in process with the information from the ID scanned on Self-Serve
Once the system is finished processing the scan, visitors will see the Visit Details page
Visitors will enter the below mandatory or optional information for their visit, depending on the settings saved by an Admin user:
1. Visitor Type - Always mandatory
2. Reason for Visit - Always mandatory
3. Destination
4. Who are you visiting?
  1. Visitors can choose from either a Student or a Staff member
    1. Student - Visitors can only select from already-associated students to their profile. If this a first-time visitor or if there are no students linked to their existing Visitor Profile, then the student option will be disabled.
    2. Staff - Visitors can search for and select a staff member from the current building.
5. Mobile Number
Visitors can then select Confirm & Continue to finish the check-in process and collect their badge.

2D Scanner

Visitor Check-in: 2D Scanner

Note: There are currently two 2D Scanners supported by Visitor Management. The Zebra DS9308-DL and the Zebra DS457. A camera will also need to be connected to your computer in order to capture the visitor's photo after scanning their Driver's License.

Visitors will follow the below steps to check in on a Self-Serve station, with the Scanning Method set to 2D Scanner:

Visitors will select the Visitor button on the Self-Serve landing page, and then select Scan Government-issued ID
Visitors will be directed to the Scan or Capture Government-Issued ID page
Visitors will be prompted to scan the barcode on the back of their Driver's License with the 2D Scanner
Visitors will also be able to switch to the below scanning method if they do not have a Driver's License with them:
1. Other Issued IDs - Webcam
After retrieving the license data from the scanner, Visitor Management will check the visitor's First Name, Last Name, and Date of Birth for any potential matches on the national sex offender database.
1. If a match is found, visitors will see a popup asking them to see the front desk to continue
  1. Staff-Assisted users will see a notification banner on their station, to verify the check-in attempt from Self-Serve
  2. After clicking the visitor's name in the banner, users will be prompted with a Possible Sex Offender Match pop-up displaying the info from the visitor's ID and the info from the potential match on the database. Users can then compare the info to decide if it is a True Match and deny entry, or decide it is a False Positive and remove the match from their Visitor Profile and continue the check-in process
2. If an Admin has set the option to require a new picture to be taken for all visitors checking in:
  1. Visitors will see a popup asking them to take a new photo before continuing to the Visit Details page
3. If an Admin has set the option to prevent first-time visitors from using Self-Serve:
  1. Visitors will see a popup asking them to see the front desk to continue
  2. Staff-Assisted users will see a notification banner on their station, to confirm the new visitor check-in attempt from Self-Serve
  3. After clicking the visitor's name in the banner, users will be able to continue the check-in process with the information from the ID scanned on Self-Serve
Once the system is finished processing the scan, visitors will see the Visit Details page
Visitors will enter the below mandatory or optional information for their visit, depending on the settings saved by an Admin user:
1. Visitor Type - Always mandatory
2. Reason for Visit - Always mandatory
3. Destination
4. Who are you visiting?
  1. Visitors can choose from either a Student or a Staff member
    1. Student - Visitors can only select from already-associated students to their profile. If this a first-time visitor or if there are no students linked to their existing Visitor Profile, then the student option will be disabled.
    2. Staff - Visitors can search for and select a staff member from the current building.
5. Mobile Number
Visitors can then select Confirm & Continue to finish the check-in process and collect their badge.

QR Code Scan

Visitor Check-in: QR Code Scan

Note: This check-in option requires the visitor to have been invited to the Visitor Check-in Mobile App by a staff user and schedule their visit before arriving at the school.

Visitors will follow the below steps to check in on a Self-Serve station, using the QR Code Scan option:

Visitors will select the Visitor button on the Self-Serve landing page, and then select Scan QR Code from Mobile App
Visitors will be prompted to position their QR Code in front of the camera, so that it is in the center of the viewfinder on screen
Once the system is finished processing the scan, visitors will see the Confirm Your Information page with the Visit Details they entered while scheduling their visit on the mobile app
1. If an Admin has set the option to require a new picture to be taken for all visitors checking in:
  1. Visitors will see a popup asking them to take a new photo before continuing
Visitors can then select Confirm & Continue to finish the check-in process and collect their badge.

Google Translate

Google Translate is available to assist non-English-speaking students or guardians checking a student out early. To use this feature, students or guardians can click Select Language at the bottom of the Self-Serve main page. Once they choose their preferred language, the page will refresh and they can complete the needed steps to check out early of the building.

visitor check-in self-serve

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