Home Screen

The Home screen of the EMS app will change depending on the alarm status. 

• If there is an active alarm (real emergency - not a drill or training alarm) underway, the Home screen will display the alarm details. 
• If there is not an active alarm, you will see an activate an alarm slider on the Home screen. 
  • Slide to Start Emergency is in place should you need to promptly activate a Real Alarm. 

Alarm is Active	Alarm is NOT Active

Navigating the App

You can navigate anywhere on the app at any point by using the navigation icon (3 lines) at the top right corner of the screen. By tapping on this icon, a menu will open on the left side of the screen with navigation options, including the ability to:

• Navigate to the Home Screen
• Navigate to view Maps (coming soon)
• Navigate to view Flipcharts 
• Navigate to Rapid Alarm 
• Navigate to view/update Site Settings
• Navigate to view/update User Account Settings (accessed by clicking on your name)
• Log Out of the app

Activating an Alarm (Real Emergency)

To activate an alarm for a real emergency, navigate to the Home screen. Press and slide the slider (Slide to Start Emergency) to the right of the screen. This will initiate the process of activating an alarm*:

*The steps of activating an alarm may vary depending on site access and alarm type settings

1. Select an Alarm Type
2. Select Sites to Notify(Only shown when user has access/visibility for >1 site in the district)
3. 5 Second Countdown with ability to override and activate alarm (Only shown when applied to a custom alarm type)
4. Alarm Activation Confirmation (At this point the alarm is activated and alarm details will display on the Home screen)

At any point during the alarm activation process, the alarm activation can be cancelled. 

Activating a Practice Alarm (Drill or Training)

Practice alarms include Drill and Training alarms, and are activated from the Practice button in Rapid Alarm. Practice alarm details are displayed in Rapid Alarm once activated. 

• Practice alarms are not activated from the home screen to help reduce accidental activation of a real alarm during a drill or training event. 

To activate a Drill or Training alarm from the mobile app, navigate to Rapid Alarm using the navigation menu. Next, tap on the Practice button at the bottom of the screen and tap to activate either a Drill or Training alarm. If the Practice button is disabled, it is because there is already a real alarm that is active for the site the user is logged into on the mobile app. 

Once a selection has been made, the practice alarm will be activated following the same steps* as a real alarm, only the Drill or Training label and coloring will be applied:

*The steps of activating an alarm may vary depending on site access and alarm type settings

1. Select an Alarm Type
2. Select Sites to Notify(Only shown when user has access/visibility for >1 site in the district)
3. 5 Second Countdown with ability to override and activate alarm (Only shown when applied to a custom alarm type)
4. Alarm Activation Confirmation (At this point the alarm is activated and alarm details will display in Rapid Alarm)

At any point during the alarm activation process, the alarm activation can be cancelled. 

Alarm Notifications

• Actual Alarm (Activated from the slider on home screen)
  • Used for real emergencies. This mode will send notifications immediately to staff.
• Practice Alarm (Activated from the Practice button in Rapid Alarm) 
  • Drill: Used for drills. This mode will send notifications immediately to staff that include indication that the alarm is a drill.
  • Training: Used for training new staff and EMS users. It does NOT send notifications.

Depending on your device/alarm type settings, you will receive an audible sound and a push notification on your device once an actual alarm or drill alarm has been activated for the building you are associated with. 

For more information on audible alerts and sound settings, please reference these articles: EMS Respond Sound Override Guide for Android‍ and EMS Respond Sound Override Guide for iOS‍ 

If you’ve selected to receive alerts via SMS and/or email via your user settings in the web/desktop version of EMS, you will also receive these once an actual or drill alarm is activated for your building. 

Accounting for Yourself and Others During an Alarm

Accounting for Yourself

When a user activates the alarm, they will be prompted to provide their status. They can also choose to skip and update their status at a later time. This status will be displayed above the alarm details on the home screen and can be updated as the alarm progresses by tapping Change Status.

Other staff members will be prompted to select their status when they first interact with the alarm prior to accessing Roll Call. 

Status options are:

• I am safe
• I need assistance (with option to provide a note)
• I am not on campus

Accounting for Others

During an alarm, staff can use the Roll Call feature to update the status of students, staff and visitors*. There may be some alarm types that do not automatically include a Roll Call. In this case, only an administrator can activate a Roll Call once the alarm is underway. 

*Building visitor list and ability to update their status during an alarm will only be available in EMS if Navigate360's Visitor Management Solution is adopted. 

Roll Call in EMS Mobile Application

• Open the app or navigate to the home screen to view the active alarm details
• If a Roll Call is a part of the alarm protocol, you will be able to tap on Go to Roll Call at the bottom of the screen
• You will then be prompted to update your own status if you haven't done so already (You can update your status throughout the alarm.)

You will then be able to navigate to Roll Call and begin accounting with views of My Classes, Students, Staff, or Visitors*

Status options for Students, Staff and Visitors are:

• Accounted for (This person is safe and can be physically accounted for)
• Needs Assistance (This person can be physically accounted for but needs assistance due to an injury, disability or some other reason)
• Not on Campus (This person was not on campus during the alarm and cannot be physically accounted for)
• Exception - with a prompt to leave a note/explanation (This person may have been transferred to receive care, there has been a fatality, or some other reason that can does not fit any of the other status options)
• Transfer to Reunify

My Classes View

• Here you will see a list of your classes (for teachers) or all classes for the building (for administrators)
  • To change between classes, tap on the dropdown and select the appropriate class, then tap Select

• Once a class is selected, you will then be able to Tap the Appropriate Status for each student within that class
  • If this setting is configured by your administrator, you can also tap Mark class as accounted for to mark all students in the class with the Accounted for status 
• To submit that class for your administrator's reporting purposes, tap the Submit Class option
  • You can resubmit each class as many times as necessary, especially if student statuses are updated after the class was originally submitted

Students View

• Here you will see an entire list of all students associated with the site(s)/building(s) involved in the alarm; and you can update any student's status throughout the alarm
• You can tap on any student's name to view the history & notes left during Roll Call
  • To leave a new note, tap Add note 
  • To go back to the main student list, tap the chevron arrow at the top left corner

Staff View

• Here you will see an entire list of all staff associated with the site(s)/building(s) involved in the alarm; and you can update any staff member's status throughout the alarm
• You can tap on any staff member's name to view the history & notes left during Roll Call
  • To leave a new note, tap Add note 
  • To go back to the main student list, tap the chevron arrow at the top left corner

Visitors* View

• The Visitors* tab uses the same process to update a status for a visitor or staff member.  

Searching for people in Roll Call

The My Classes view can be filtered by tapping the dropdown and selecting the desired class name (including Custom List) and tapping Select

The Student view can be filtered by grade and status by tapping the filter icon near the top right of the student list and tapping Show Results

The Staff & Visitor view can be filtered by status by tapping the filter icon near the top right of the staff or visitor list and tapping Show Results

Reunifying Students with Guardians

During an alarm, staff can use the Reunification feature to assist with reunifying students with their guardians. 

How to use Reunification on the mobile app

• Open the app or navigate to the home screen to view the active alarm details
• If a Reunification is active, you will be able to tap on Go to Reunification at the bottom of the screen
• You will then be able to navigate between the student and guardian views in Reunification:

Student View

• Here you will see all students who have been:
  • Marked as transferred to the reunification site via the Transfer to Reunify status during Roll Call
    • These students will still need to be marked as checked in once they arrive at the Reunification site
  • Checked in to reunification using the Add student to Reunification Button
    • Click Add student to Reunification
    • Search for the student by name
    • Tap on the desired student from the list after verifying name and grade match
    • Tap on Add to Reunification 
• Guardian check in status for each student will be displayed below the student name
• You can tap on any student's name to view the following:
  • Guardian information 
  • History & notes left during Roll Call
    • To leave a new note, tap Add note 

Guardian View

• Here you will see a list of all guardians who have been checked in to Reunification
  • Guardians can be checked in by tapping Check in Guardian and completing the following steps:
    • Search for the guardian by name or phone number
    • Tap on the desired guardian from the list
    • Tap on Select Guardian to verify student associations
    • Tap on Check in

• Once checked in, a guardian's reunification status will be displayed below the their name:
  • Overall reunification status
    • Partially reunified (Guardian is associated with more than one student and has been reunified with some students)
    • Reunification complete (Guardian has been reunified with all associated students)
  • Reunification status of each student the guardian is associated with
• You can tap on any guardian's name to do the following:
  • Undo check in and remove from guardian list by tapping Undo check in 
    • This option will only be available if the guardian has not been marked as reunified with any student(s)
  • View additional information
    • Guardian phone number and email address 
    • Student information
      • Name
      • Grade
      • Association to student(s) (i.e. Parent, family relative, etc.)
      • Reunification status

Updating Reunification status

All updates are made from the Students view, which will then automatically update the Guardians view. Users can update the reunification process for each student by tapping on the appropriate status below the student's name. 

Status options on the Student view are:

• Checked in (This student has been physically checked in to the reunification site)
• Reunified  (This student has been reunified with their guardian)
  • Students cannot be marked as reunified until they have been marked as checked in. 

Communicating during an Alarm

Using the Chat feature within the mobile app is a tool to assist with communication and coordination during an active alarm.

Chat is available during an active alarm and can be accessed from any screen by tapping the chat bubble icon at the top right corner of the mobile app (see screenshots below for the chat icon on various screens)

Direct (1:1) messages cannot be sent through the chat feature. The All chat is available for all staff and administrators to utilize as a public messaging space. The Admins chat is an option for administrators to privately message as a team; and is only visible to administrators. 

All messages that are sent will show the name of the staff member, mark if they are an admin, and timestamp when it was sent. 

Viewing Roll Call & Reunification Progress During an Alarm

Administrators can view statistics for Roll Call and Reunification during the alarm from the mobile app by tapping Alarm Details from the Alarm section on the home screen. 

Below is a list of the statistics that will be available on the Alarm Details screen: 

Roll Call Details:

• Students Accounted for (Number of students who have been given any Roll Call status during the ongoing alarm out of the total number of students associated with the building)
• Staff Accounted for (Number of staff members who have been given any Roll Call status during the ongoing alarm out of the total number of students associated with the building)
• Visitors* Accounted for (Number of visitors who have been given any Roll Call status during the ongoing alarm out of the total number of students associated with the building)
• Submitted Classes (Class name, grade, teacher and name of submitter will be displayed)
  • A red icon next to the class name indicates some students in the class did not have a Roll Call status when the class was submitted 
  • A green icon next to the class name indicates all students in the class had a Roll Call status when the class was submitted 

*The Visitor statistics will only be displayed if Navigate360's Visitor Management Solution is adopted

Reunification Details:

• Students Reunified (Number of students marked as reunified out of the total number of students who checked in to Reunification)
• Guardians Reunified (Number of students marked as reunified out of the total number of students who checked in to Reunification)

Activating/Ending Roll Call & Reunification

Administrators can activate/end Roll Call and Reunification during an active alarm by tapping on Alarm Details from the alarm section on the mobile app home screen. 

Activating/Ending Roll Call

If Roll Call was not originally configured to be automatically activated in the alarm settings, administrators can opt to begin Roll Call by tapping Activate Roll Call. Once Roll Call is activated, any user can begin updating the status of students, staff and visitors*. 

If Roll Call is activated, administrators can end it by tapping End Roll Call on the Alarm Details screen for an active alarm. Once ended, staff will no longer be able to view/update Roll Call details. 

Activating/Ending Reunification 

Only administrators will be able to activate a Reunification event during an active alarm by tapping Alarm Details from the alarm section on the home screen, and then tapping Activate Reunification.  Once Reunification is activated, any user can view/update student and guardian reunification statuses.

If Reunification is activated, administrators can end it by tapping End Reunification on the Alarm Details screen for an active alarm. Once ended, staff will no longer be able to view/update Reunification details. 

Ending an Alarm

Only administrators will be able to end an alarm; and can do so by tapping End Alarm located in the alarm section on the home screen of the mobile app. If the administrator has setup a 4-digit pin in EMS, they will be prompted to enter it when ending the alarm.