Self-Serve Enhancements

Self-Serve Setup - Guardian Persona:

Admin users will see a new Guardian section added to the Self-Serve Setup page. Enabling this option will add a new Student Check-in and Check-out workflow to the Self-Serve Kiosk, requiring a Parent/Guardian to scan their ID or QR Code from the mobile app before checking their student(s) in late or out early. 

Click here to learn how these changes will impact your school and the actions you may need to take before the enhancements go into effect.

Guardian ID Scanning for Student Late Check-ins & Early Check-outs:

When the Guardian persona is enabled with the Scan Government-issued ID option checked on the Self-Serve Setup page, all users will see a new Guardian button displayed on the Self-Serve kiosk. When using this workflow, guardians will scan their government-issued ID for improved accountability before selecting one or more students that have been linked to their profile. 

Each student late check-in and early check-out is backed by a series of security checks; such as identifying duplicate profiles, verifying linked students, and flagging individuals who may be blocklisted, registered sex offenders, or have custody-related restrictions. If any of these checks flag a guardian, VM will seamlessly move to the staff-assisted resolution workflow to quickly address any security flags, helping reduce risks without delaying the process.​

Mobile App Enhancements

QR Code Scanning for Scheduled Late Check-ins & Early Check-outs:

When the Guardian persona is enabled with the Guardian - QR Code scanning option checked on the Self-Serve Setup page, visitors who have been invited to the Visitor Check-in mobile app will have the ability to schedule student late check-ins and early check-outs for students linked to their profile, including the ability to schedule for more than one student at a time. After scheduling the student check-in/check-out, they will receive a QR Code that can be easily accessed from the home screen.

Once they arrive at the school on the scheduled date, guardians can quickly scan the QR Code to complete the student check-in/check-out at the Self-Serve kiosk.

Additional Enhancements

In-app Visitor Management Notifications:

Users will now see in-app notifications for visits and student late check-ins or early check-outs that are scheduled from the mobile app. Users will immediately see the notification icons on the Visitors → Scheduled Visits tab for mobile app-scheduled visits and on the Students → Scheduled tab for mobile app-scheduled student late check-ins/early check-outs. 

Guardian SMS text message for Cancelled Student Events:

Guardians will now receive a SMS text message if a Visitor Management user cancels a mobile app-scheduled student late check-in/early check-out, notifying them about the cancelation.

Visitor Profile:

If the Guardian persona is enabled, users will see a new tab, Guardian Check-in & Check-out History, added to the Visitor Profile for any guardians that have checked a student in late or out early via the Self-Serve Guardian workflow.

Reorganized Admin Menu:

Admin users will see that the Visitor Management options in the Admin Menu have been reordered—making it easier and faster for District and Building Admins to navigate to the settings they use most.

Separate Printer Settings for Early Dismissal & Tardy Slips:

All users will see that the Printer Setup page is updated to include separate default printer settings for Early Dismissal slips and Tardy slips. Allowing users to prevent unnecessary printing and better align with their school's specific needs.

Expanded Self-Serve Kiosk Link Access:

All users will see a new Self-Serve Kiosk tab added to the Device Settings menu. Allowing users to quickly open or copy the link to their Self-Serve Kiosk, without needing District or Building Admin permissions.

Resolved Issues

• Resolving an issue that allowed Visitor Profiles and Volunteer Profiles to be merged incorrectly.
• Resolving an issue that could cause Volunteer Exports to fail unexpectedly.
• Resolving an issue that could prevent Guardian Notification preferences from being saved to a visitor's profile.
• Resolving an issue causing Bulk Staff Uploads to fail if a name included spaces (“ ”), apostrophes ('), dashes (-), or periods (.) in the file.
• Resolving an issue that could cause Blocklisted profiles to not flag correctly in certain circumstances.